Frontier Communications - Frequently Asked Questions

Where is Frontier Communications Corporation’s stock traded? I have questions about purchases and sales of stock, dividend payments, lost certificates, or account consolidations. Whom should I contact? What is the status of Frontier’s Chapter 11 filing and restructuring plan? I am a bondholder or stockholder with additional questions about the restructuring plan. Whom should I contact? How do I calculate the cost basis of my shares? I have a Form 1099-Div from a prior year. What do the dividend classifications mean? How can I get an electronic copy of the Annual Report? I have Frontier stock in my account but did not purchase it directly. How do I learn more or calculate the cost basis? How do I view and/or change my holdings, or access information as a beneficiary of an estate? I am experiencing an issue with my Frontier service or account. What should I do? Whom can I contact for further investor information?

Where is Frontier Communications Corporation’s stock traded?

As a result of our filing under Chapter 11 of the U.S. Bankruptcy Code, Nasdaq suspended the listing of Frontier common stock (ticker: FTR) at the opening of business on April 24, 2020. The stock was officially delisted from Nasdaq on May 11, 2020.
Frontier’s common stock began trading on the OTC Bulletin Board or “pink sheets” market on April 24, 2020 under the symbol “FTRCQ.”
Frontier will continue to be subject to reporting requirements under SEC rules.
Please contact your investment advisor or brokerage firm to discuss the trading options available to you.

I have questions about purchases and sales of stock, dividend payments, lost certificates, or account consolidations. Whom should I contact?

Please direct these questions and all general account inquiries to our transfer agent, Computershare:
Computershare P.O. Box 505005
Louisville, KY 40233
Phone: +1 (877) 770-0496 or +1 (781) 575-2382
https://www-us.computershare.com/Investor/

What is the status of Frontier’s Chapter 11 filing and restructuring plan?

On August 21, 2020, Frontier received confirmation from the U.S. Bankruptcy Court for the Southern District of New York on its Plan of Reorganization, paving the way to emerge from Chapter 11. In the months ahead, we will be working to finalize our regulatory approval process with each of the states in which we operate. Frontier continues to deliver uninterrupted services to its customers and communities, work with its business partners as usual, and is backed by sufficient liquidity for its day-to-day operations.
More case information can be found at www.frontierrestructuring.com or here

I am a bondholder or stockholder with additional questions about the restructuring plan. Whom should I contact?

Case-specific questions and claims process can be addressed by our claims agent, Prime Clerk, at 877-433-8020 or ftrinfo@primeclerk.com. For questions regarding sales, purchases, and holdings, please contact your brokerage firm or our stock transfer agent, Computershare (877-770-0496). For other questions, please contact an investment advisor or your brokerage firm.

How do I calculate the cost basis of my shares?

Under the Stock Info tab on this website, click on Investment Calculator. Two tabs will come up: Basis Calculator and Total Return Calculator. There is also a Tax Basis Worksheet at the bottom of the Basis Calculation page. You can also review historical prices here.

I have a Form 1099-Div from a prior year. What do the dividend classifications mean?

Investors may find more information about dividend classifications here.

How can I get an electronic copy of the Annual Report?

Electronic copies of Frontier’s Annual Reports (or Form 10-K) are available on the “Annual Reports and Proxies” page found here.

I have Frontier stock in my account but did not purchase it directly. How do I learn more or calculate the cost basis?

If you did not purchase Frontier stock directly, it is likely that you received it because of the transaction in which Verizon Communications (Ticker: VZ) distributed shares of Frontier stock to its shareholders in July 2010. A press release announcing this transaction is here. If you acquired your Frontier stock in this manner, your cost basis would be derived from the value of the Verizon shares you held. There are more details on Verizon’s website here, as well as a basis calculator here.

How do I view and/or change my holdings, or access information as a beneficiary of an estate?

Contact our transfer agent, Computershare. Account holders will be asked for their social security numbers to access the account. As an alternative, account holders may enter the Computershare account number that starts with a ‘C.’

I am experiencing an issue with my Frontier service or account. What should I do?

For quick and comprehensive solutions, please click here. You can also contact our Customer Support team at 1 (800) 921-8101.

Whom can I contact for further investor information?

Please contact:
- Investor Relations Department
  401 Merritt 7
  Norwalk, CT 06851
  Toll-Free Phone: +1 866-491-5249
  Email: ir@ftr.com

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