NORWALK, Conn.--(BUSINESS WIRE)--
With Winter Storm Harper affecting much of the Midwest and headed East,
Frontier Communications urges customers to be prepared. In addition to
arranging food, water and storm supplies, Frontier encourages customers
to prepare a communications emergency kit that includes quick access to
important phone numbers, account information, and power charging devices
and supplies.
Frontier’s Emergency Response Center (ERC) is activated and coordinating
and managing the Company’s preparations and response. Steps underway
include:
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Planning for the safety and welfare of the company’s operations
personnel.
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Double-checking all safety equipment and supplies used by field
technicians.
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Placing emergency network supplies throughout company facilities.
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Ensuring availability of fuel for the fleet and emergency generators
throughout the duration of the storm and its aftermath.
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Taking inventory of supplies that may be needed to restore the network
after severe weather.
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Ongoing communications throughout the storm.
“The impacts and threats posed by Winter Storm Harper mean our Business
Continuity Plan has been implemented,” said Julie Murtagh, Senior Vice
President of Frontier’s East Region. “Our thoughts are with all those
who are and will be affected by this severe weather. Safety remains our
priority We are taking the necessary steps to reinforce our facilities
and do everything possible to maintain service for our customers. Being
able to connect with loved ones can be a huge relief during a bad storm
and planning by our customers will help them to be ready.”
In today’s world of cellphones and quick Internet searches, many people
no longer memorize the phone numbers or addresses of important contacts,
like family, insurance agents or local hospitals. Frontier encourages
customers to prepare a FrontierStorm
Ready card, which can be easily stored in a pocket or wallet
for quick access.
Here are some tips for customers that apply before, during and after any
major storm:
-
Prepare a recovery plan that includes batteries, potable water, a
communications plan and charging all wireless devices such as cell
phones, laptops and tablet devices while power is still available, for
example. Battery-powered portable chargers are another option to
provide additional power, when needed.
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Snap photos of important documents like insurance policies, passports,
social security cards, deeds and birth certificates. Store the
documents in a watertight container. Photos can help if the originals
are damaged or destroyed.
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Use a cloud service such as Frontier Secure,
which provides 50 GB of data storage, to save contacts and other
important data on a secure server in case your phone or tablet is lost
or damaged.
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Record important local contact numbers so you have them handy.
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Forward your home phone calls to your wireless number in case of
emergency and/or evacuation.
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Customers who rely on cordless phones should consider having a
traditional corded phone that plugs directly into the phone jack on
the wall if necessary.
If commercial power is unavailable, generators and batteries
in Frontier's central offices serve as a backup. Phone lines generally
have enough power to use a corded phone on the copper network and will
still operate; cordless ones will not.
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While home answering machines do not work without
power, Frontier voice mail service powered by the network will help
families communicate.
About Frontier Communications
Frontier Communications Corporation (NASDAQ:FTR) is a leader in
providing communications services to urban, suburban, and rural
communities in 29 states. Frontier offers a variety of services to
residential customers over its fiber-optic and copper networks,
including video, high-speed internet, advanced voice, and Frontier Secure® digital
protection solutions. Frontier Business offers communications solutions
to small, medium, and enterprise businesses. More information
about Frontier is available at www.frontier.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190117005826/en/
Media:
Frontier Communications
Bob Elek, 813-221-8790
(office)
813-417-1596 (cell)
bob.elek@ftr.com
or
Brigid
Smith, 203-614-5042
brigid.smith@ftr.com
Source: Frontier Communications Corporation