Frontier Texting offers additional capabilities to traditional phone
lines by enabling business customers to send and receive texts using
their existing phone numbers
Text or call, one number does it all
STAMFORD, Conn.--(BUSINESS WIRE)--
Frontier Communications Corporation (NASDAQ: FTR) today announced a
partnership with Zipwhip, Inc. that allows its business landline numbers
to become text messaging channels to advance business communications.
Frontier Texting powered by Zipwhip gives businesses the ability to
connect with customers who choose the convenience of text messaging as
their preferred means of communication.
With Frontier Texting, Frontier customers can text, or receive a text
from, a business’ existing landline or toll free number. The message is
then pushed at the same time to the business’ Internet-connected
devices, such as a laptop, desktop, smartphone, or tablet. A business
user can then reply back from whatever device they’re on using a
Frontier Texting app powered by Zipwhip.
“Adding text messaging to a voice-only line helps businesses handle
orders, remind customers of appointments, and answer customer inquiries
through a medium that is both familiar to and popular with their
customers,” said Ann Burr, President, New Product Trials and Integration
for Frontier. “Best of all, the messages go straight to the customer’s
texting app on their mobile phone—eliminating the need to download and
manage a new app.
“It’s a competitive advantage for businesses that maximize the
technology they already have in place, combining the reliability of a
landline, and the ‘reach me anywhere’ nature of a mobile device,” Burr
added. “Frontier Communications recognized the need for an industry
shift to support texting, and we're committed to driving that innovation
with Zipwhip while expanding the value of reliable landlines.” Zipwhip
data shows that customer engagement rates spike while at the same time
business efficiency increases when adding text capability to your main
business phone line.
“Zipwhip’s vision has always been that every phone number should be
textable,” said John Lauer, CEO of Zipwhip. “While 330 million U.S.
mobile numbers are text enabled, 200 million fixed line numbers are not.
This is a huge opportunity for businesses and their customers to deliver
texts from mobile subscribers to existing business landline and toll
free numbers. Frontier’s partnership with Zipwhip to add texting to
their full base of business phone lines represents the first significant
shift in what we believe will become the new norm for
consumer-to-business communication—text or call, one number does it all.”
Frontier Texting powered by Zipwhip launches July 1, 2014 for
every small office, home office and small and medium business served by
Frontier.
For more information please visit frontiertexting.com
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) offers broadband,
voice, satellite video, wireless Internet data access, data security
solutions, bundled offerings, specialized bundles for residential
customers, small businesses and home offices and advanced communications
for medium and large businesses in 27 states. Frontier's approximately
13,700 employees are based entirely in the United States. More
information is available at www.frontier.com.
About Zipwhip
Zipwhip, Inc., a Seattle based technology provider, pioneered the
concept of utilizing the cloud to enable existing mobile, landline and
toll free numbers to send and receive text messages from virtually any
connected desktop, tablet or smartphone. Additionally, Zipwhip offers a
carrier-grade texting platform to help mobile and landline operators
modernize the text messaging medium. Its technology introduces
trailblazing functionality while holding true to the distinct culture of
texting that consumers have grown to love. More information is available
at zipwhip.com.
Frontier Communications
Brigid Smith, 203-614-5042
brigid.smith@ftr.com
or
Zipwhip,
Inc.
John Larson, 734-718-0067
jlarson@zipwhip.com
Source: Frontier Communications Corporation