Three Latino TV Packages and beIN SPORTS Enhance Choice and Service
for Customers
NEW HAVEN, Conn.--(BUSINESS WIRE)--
Frontier Communications Corporation [NASDAQ:FTR] will add 25 employees
to its Connecticut call center to provide support for Frontier
residential products and services, handling calls primarily from
Spanish-speaking customers across the country as well as calls in
English.
The 25 new jobs will be based at Frontier’s East Region Headquarters at
310 Orange Street in New Haven and filled in early 2015. These jobs are
in addition to the 85 jobs previously announced. Following an extensive
training program, the bi-lingual customer representatives will be
responsible for providing the highest level of customer care to
Frontier’s Spanish-speaking customers, including assisting customers
with billing, service and product inquiries. In Connecticut, Latinos
represent 15 percent of the population and over the last decade the
Latino population has increased significantly.
In announcing the new positions, Paul Quick, Frontier’s Senior Vice
President and General Manager for Connecticut stated, “A culturally
diverse workforce is critical to a great customer experience. Frontier
takes pride in customizing service based on local needs. We are
delighted to add more jobs in the state, and especially to fill those
jobs with trained and fluent Spanish-speaking customer representatives.
We are also happy to provide our Spanish-speaking customers with great
Latino channels and packages like Disney XD en Español, ESPN Deportesas
and the beIN SPORTS Network.”
Quick added, “These positions reaffirm our commitment to adding jobs in
the state and the value of a 100 percent U.S.-based workforce.”
“We want all customers to have a great experience, and this was an
opportunity for improvement,” said Becky Potts, Chief Customer Officer
for Frontier. “We’re especially pleased the 25 bi-lingual
representatives will work in New Haven, live in Connecticut and have a
deep understanding of the communities we serve.”
Frontier offers three attractive multi-lingual TV, Internet and phone
packages that include Latino channels starting at $99.99 per month. The
basic package offers up to 300 of the best general entertainment digital
channels available, including in-depth news networks, exciting sports
channels, 46 digital Music Choice channels and more. Call 1-844-333-6632
to find out more about these offers or visit www.Frontier.com/ConectarTriple.
The fastest-growing international sports network in the U.S., beIN
SPORTS, is also part of Frontier’s channel lineup. Frontier customers
can watch their favorite international teams compete in a wide range of
sports that include soccer, cycling, motorsports, rugby, tennis, boxing
and handball.
About Frontier Communications
Frontier Communications Corporation (NASDAQ:FTR) offers broadband,
voice, video, wireless Internet data access, data security solutions,
bundled offerings and specialized bundles for residential customers,
small businesses and home offices, and advanced communications for
medium and large businesses in 28 states. Frontier's approximately
17,000 employees are based entirely in the United States. Click here
for more information.
Frontier Communications Corporation
Jo Montgomery, 203-771-1888
Sr.
Communications Specialist, CT
jo.montgomery@ftr.com
Source: Frontier Communications Corporation