STAMFORD, Conn.--(BUSINESS WIRE)--
Frontier Communications Corporation (NASDAQ: FTR) has announced that
Robert H. Johnson has joined the company as Area President of its
Midwest Region (comprising all operations in Michigan and Indiana) and
as head of its call centers for business, residential and Operator
Services. In addition, he is responsible for four U.S.-based vendor
centers focused on residential operations and the company’s Work-at-Home
program. Bob Johnson is based in Fort Wayne, Indiana and reports
directly to Daniel J. McCarthy, President and Chief Operating Officer of
Frontier.
Most recently, Johnson was President-Consumer at Sprint Nextel
Corporation, with P&L responsibility for that company’s largest business
unit. As an officer, he played a key role in a critical turnaround stage
focusing on marketing, sales distribution and customer retention. Among
his many accomplishments were improvements in net new subscribers,
customer retention, churn reduction and brand preference.
Prior to this, Johnson was co-founder and Chief Operating Officer of
Sotto Wireless, Inc. an all-in-one business communications service. From
1988 through 2004, he was with AT&T Wireless Services, Inc., progressing
from General Manager of its Colorado operations to Executive Vice
President, National Operations. As a member of the company’s senior
leadership team he was responsible for delivering $15 billion of revenue
while leading all aspects of marketing, sales distribution and customer
service.
Earlier, Johnson worked at various communications companies in Chicago,
Denver, and Fort Wayne, Indiana. He earned a Bachelor of Science in
Business Marketing and a Master of Science in Business Administration
from Indiana University and served for four years in the U.S. Air Force.
Dan McCarthy notes, “Bob brings a wealth of experience to areas of
critical importance to Frontier. We believe his record of increasing
revenue and customer satisfaction and building cohesive and profitable
sales, marketing and operations teams, and experience in transforming
call centers into strong sources of customer revenue and satisfaction
will improve Frontier’s service, sales and the overall customer
experience. We are delighted to have him at Frontier.”
According to Johnson, “Frontier embodies what I seek in a company:
motivated employees, a talented and supportive management team, a
willingness to innovate and change, financial stability, and a culture
that values every customer, from those in the most rural areas of the
country to multi-national carriers. Having achieved in record time one
of the largest systems conversions of any national telecommunications
company, it has the resources, energy and strategy to do great things. I
am proud to be a part of its future.”
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) offers voice,
broadband, satellite video, wireless Internet data access, data security
solutions, bundled offerings and specialized bundles for residential
customers, small businesses and home offices and advanced business
communications for medium and large businesses in 27 states. Frontier’s
approximately 15,400 employees are based entirely in the United States.
More information is available at www.frontier.com
and www.frontier.com/ir.
Frontier Communications Corporation
Steve Crosby, 916-686-3333
steven.crosby@ftr.com
Source: Frontier Communications Corporation