Agreement Gives Company Ability to Compete Effectively and Serve Customers
The contract, finalized
The ratified contract expires in
The Ohio CWA Locals — 4371, 4372, 4373, 4375, 4377, 4378, 4379, 4385 —
primarily represent technicians serving Frontier customers
throughout the state and nearly 300 workers at the company's call center
and state headquarters in
Davidson said bargaining teams for the company and union addressed issues that were priorities for both parties and took into consideration the intense competition in the telecommunications industry, challenging economic times, and the importance of hiring and retaining the best employees with competitive wages and benefits.
"Facing an increasingly competitive business environment, the CWA and Frontier worked together to reach a contract that was satisfactory to both parties," Davidson said. "Both sides recognized that we are in this together, and the ratification is a ‘win-win' outcome for employees, customers and the company's future."
Davidson said Frontier and CWA leaders collaborated on many operational and economic issues, but the primary focus during negotiations for both sides was putting the customer first.
"We have the best employees in the industry, and I am proud they put the customer first in all they do and strive every day to deliver the highest-quality broadband, voice and video services to residential and business customers throughout the state," Davidson said.
About Frontier Communications
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