Form 8-K

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, DC 20549

 

 

FORM 8-K

 

 

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

Date of Report (date of earliest event reported): May 1, 2018

 

 

Frontier Communications Corporation

(Exact name of registrant as specified in its charter)

 

 

 

Delaware   001-11001   06-0619596

(State or other jurisdiction

of incorporation)

 

(Commission

File Number)

 

(IRS Employer

Identification No.)

401 Merritt 7,

Norwalk, Connecticut

  06851
(Address of principal executive offices)   (Zip Code)

(203) 614-5600

(Registrant’s telephone number, including area code)

Not Applicable

(Former name or former address, if changed since last report)

 

 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

 

  Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

 

  Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

 

  Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

 

  Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging Growth Company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

 

 

 


Item 2.02 Results of Operations and Financial Condition

On May 1, 2018, Frontier Communications Corporation (“Frontier”) issued a press release announcing its first quarter 2018 financial results. A copy of the press release is attached hereto as Exhibit 99.1 and incorporated by reference herein.

 

Item 7.01 Regulation FD Disclosure

As previously announced, Frontier will hold a conference call at 4:30 p.m., Eastern Time, on May 1, 2018, to discuss its financial results for the first quarter 2018. A copy of the materials to be used during the conference call is attached hereto as Exhibit 99.2 and incorporated by reference herein.

The information provided pursuant to Item 2.02 and this Item 7.01, including Exhibits 99.1 and 99.2, is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”) or otherwise subject to the liabilities under that Section and shall not be deemed to be incorporated by reference into any of Frontier’s other filings under the Securities Act of 1933 or the Exchange Act.

Frontier uses the “Investor Relations” section of its website (investor.frontier.com) as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.

 

Item 9.01 Financial Statements and Exhibits

 

(d) Exhibits

 

Exhibit

Number

  

Description

99.1    Press Release
99.2    Presentation regarding First Quarter Financial Results


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

 

      FRONTIER COMMUNICATIONS CORPORATION
Date: May 1, 2018     By:   /s/ Mark D. Nielsen
      Mark D. Nielsen
      Executive Vice President, Chief Legal Officer and Secretary
EX-99.1

Exhibit 99.1

 

LOGO

401 Merritt 7

Norwalk, CT 06851

(203) 614-5600

www.frontier.com

Frontier Communications Reports 2018 First Quarter Results

First Quarter

 

    Total revenue of $2.20 billion

 

    Achieved sequential growth in consumer revenue

 

    Broadband trends improved sequentially

 

    The first quarter of positive CTF FiOS® broadband net additions since acquisition

 

    Net income of $20 million

 

    Adjusted EBITDA1 of $908 million

Norwalk, Conn., May 1, 2018 – Frontier Communications Corporation (NASDAQ:FTR) today reported financial results for the first quarter ended March 31, 2018.

“In the first quarter we achieved growth in consumer revenue, reflecting the early results of the substantial initiatives we have underway across the company,” said Dan McCarthy, President and CEO. “We are also extremely pleased with the continued improvement in subscriber trends in our California, Texas and Florida (CTF) markets, most notably that we have achieved our first quarter of positive FiOS broadband net additions. We also have begun to improve the trends in the Legacy markets. The entire Frontier team remains focused on continuing to enhance the customer experience, achieving further improvements in churn, maintaining strong cash flow, and strengthening the balance sheet. We are very confident that we have the opportunity for sustained growth in consumer, and improvement in commercial.”

Consolidated Results

The Company adopted the new revenue recognition standard ASC 606 using the modified retrospective method effective January 1, 2018. The table below reflects the results for the first quarter under ASC 606, as well as what the first quarter results would have been under ASC 605, the prior accounting standard. For comparison, we have also included our fourth quarter results as reported under ASC 605.

 

1  See “Non-GAAP Measures” for a description of this measure and its calculation. See Schedule A for a reconciliation to net income/(loss).


$ in millions (except ARPC)    Q1 2018
As Reported
(Under ASC 606)
    Q1 2018
Excluding
Adoption
of ASC 606
    Q4 2017
As Reported
(Under ASC 605)
 

Revenue

      

Consumer

   $ 1,128     $ 1,089     $ 1,086  

Commercial

     974       917       941  

Subsidy and Other Regulatory Revenue

     97       187       190  
  

 

 

   

 

 

   

 

 

 

Total Revenue

   $ 2,199     $ 2,193     $ 2,217  

Data & Internet Services

     985       942       939  

Voice Services

     702       670       687  

Video Services

     280       309       310  

Other

     135       85       91  
  

 

 

   

 

 

   

 

 

 

Total Customer Revenue

     2,102       2,006       2,027  

Subsidy and Other Regulatory Revenue

     97       187       190  
  

 

 

   

 

 

   

 

 

 

Total Revenue

   $ 2,199     $ 2,193     $ 2,217  

Net Income/(Loss)

   $ 20     $ 14     $ (1,029

Adjusted EBITDA

   $ 908     $ 901     $ 919  

Adjusted EBITDA Margin

     41.3     41.1     41.5

Consumer ARPC

   $ 86.21     $ 83.26     $ 81.61  

Consolidated revenue for the first quarter 2018 was $2.20 billion. Within consolidated revenue, consumer revenue was $1.13 billion, commercial revenue was $974 million and subsidy and other regulatory revenue was $97 million. For the fourth quarter 2017, consolidated revenue was $2.22 billion, consumer revenue was $1.09 billion, commercial revenue was $941 million and subsidy and other regulatory revenue was $190 million.

Net income for the first quarter of 2018 was $20 million. Net loss for the first quarter attributable to common shares was $(33) million, for a diluted net loss per common share of $(0.44). Adjusted EBITDA totaled $908 million, for an adjusted EBITDA margin2 of 41.3%. For the fourth quarter of 2017, net loss was $(1.03) billion. Net loss for the fourth quarter attributable to common shares was $(1.08) billion for a diluted net loss per common share of $(13.91). Adjusted EBITDA totaled $919 million for an adjusted EBITDA margin of 41.5%.

 

2  See Note 1, above. Adjusted EBITDA margin is a non-GAAP measure of performance, calculated as adjusted EBITDA, divided by total revenue. See “Non-GAAP Measures” for a description of this measure and its calculation. See Schedule A for a reconciliation to net loss.


As of the end of the first quarter, the Company had attained approximately $275 million in annualized cost synergies, and the Company remains on track to achieve its target of $350 million in annualized run-rate cost synergies by mid-2018.

For the first quarter of 2018, net cash provided from operating activities was $251 million and operating free cash flow3 was $(46) million, which reflects cash interest payments of $593 million, or 40% of the $1.5 billion expected annual cash interest expense. Over the four-quarter period ending March 31, 2018, net cash provided from operating activities was $1,801 million and operating free cash flow was $632 million.

Consumer Business Highlights

 

    Revenue was $1.13 billion; the improved trend was driven by improved product mix and better base management.

 

    Customer churn improved to 1.94% (1.71% for Legacy and 2.30% for CTF operations).

 

    Average Revenue Per Customer (ARPC) of $86.21.

Commercial Business Highlights

 

    Revenue of $974 million. Excluding the impact of ASC 606, the commercial revenue decline was caused by the Small, Medium, and Enterprise (SME) portion of the business.

 

    Total commercial customers of 441,000 compared to 453,000 during the fourth quarter of 2017.

 

    Carrier/wholesale revenue was roughly stable sequentially.

Capital Structure and Capital Allocation

 

    In January 2018, Frontier amended its credit facilities to provide increased flexibility in managing its capital structure.

 

    In March 2018, Frontier issued $1.6 billion aggregate principal amount of Second Lien Secured Notes due 2026. Frontier used the proceeds and cash on hand to repurchase $1.65 billion aggregate principal amount of notes due in 2020 and 2021.

 

    As of March 31, 2018, Frontier’s leverage ratio (as calculated in accordance with its credit agreements) was 4.77:1. The leverage ratio was 4.59:1 as of December 31, 2017.

 

    The Board of Directors has declared a regular and final quarterly dividend on the Convertible Preferred of $2.78125 per share, payable in cash on June 29, 2018 to holders of record at the close of business on June 15, 2018. The Convertible Preferred will convert to common stock on June 29, 2018.

 

3  Operating free cash flow is a non-GAAP measure of liquidity derived from net cash provided from operating activities. See “Non-GAAP Measures” for a description of this measure and its calculation and Schedules A for a reconciliation to net cash provided from operating activities.


    Frontier remains committed to reducing debt and improving its financial leverage profile.

Guidance

Guidance for 2018 remains unchanged.

 

    Adjusted EBITDA – Approximately $3.6 billion

 

    Capital expenditures – $1.0 billion to $1.15 billion

 

    Cash taxes – Less than $25 million

 

    Cash pension/OPEB – Approximately $150 million

 

    Cash interest expense – Approximately $1.5 billion for the full year; second quarter cash interest payments of approximately $150 million

 

    Operating free cash flow – Approximately $800 million


Non-GAAP Financial Measures

Frontier uses certain non-GAAP financial measures in evaluating its performance, including EBITDA, EBITDA margin, adjusted EBITDA, adjusted EBITDA margin, operating free cash flow, and adjusted operating expenses, each of which is described below. Management uses these non-GAAP financial measures internally to (i) assist in analyzing Frontier’s underlying financial performance from period to period, (ii) analyze and evaluate strategic and operational decisions, (iii) establish criteria for compensation decisions, and (iv) assist in the understanding of Frontier’s ability to generate cash flow and, as a result, to plan for future capital and operational decisions. Management believes that the presentation of these non-GAAP financial measures provides useful information to investors regarding Frontier’s financial condition and results of operations because these measures, when used in conjunction with related GAAP financial measures (i) provide a more comprehensive view of Frontier’s core operations and ability to generate cash flow, (ii) provide investors with the financial analytical framework upon which management bases financial, operational, compensation, and planning decisions and (iii) present measurements that investors and rating agencies have indicated to management are useful to them in assessing Frontier and its results of operations.

A reconciliation of these measures to the most comparable financial measures calculated and presented in accordance with GAAP is included in the accompanying tables. These non-GAAP financial measures are not measures of financial performance or liquidity under GAAP, nor are they alternatives to GAAP measures and they may not be comparable to similarly titled measures of other companies.

EBITDA is defined as net income (loss) less income tax expense (benefit), interest expense, investment and other income, pension settlement costs, gains/losses on extinguishment of debt, and depreciation and amortization. EBITDA margin is calculated by dividing EBITDA by total revenue.

Adjusted EBITDA is defined as EBITDA, as described above, adjusted to exclude acquisition and integration costs, certain pension/OPEB expenses, restructuring costs and other charges, stock-based compensation expense, goodwill impairment charges, and certain other non-recurring items (e.g., storm-related costs and work stoppage costs). Adjusted EBITDA margin is calculated by dividing adjusted EBITDA by total revenue.

Management uses EBITDA, EBITDA margin, adjusted EBITDA and adjusted EBITDA margin to assist it in comparing performance from period to period and as measures of operational performance. Management believes that these non-GAAP measures provide useful information for investors in evaluating Frontier’s operational performance from period to period because they exclude depreciation and amortization expenses related to investments made in prior periods and are determined without regard to capital structure or investment activities. By excluding capital expenditures, debt repayments and dividends, among other factors, these non-GAAP financial measures have certain shortcomings. Management compensates for these shortcomings by utilizing these non-GAAP financial measures in conjunction with the comparable GAAP financial measures.

Adjusted net income (loss) attributable to Frontier common shareholders is defined as net income (loss) attributable to Frontier common shareholders and excludes acquisition and integration costs, restructuring costs and other charges, pension settlement costs, goodwill impairment charges, certain income tax items and the income tax effect of these items, and certain non-recurring items (e.g., storm-related costs and work stoppage costs). Adjusting for these items allows investors to better understand and analyze Frontier’s financial performance over the periods presented.


Management defines operating free cash flow, a non-GAAP measure, as net cash provided from operating activities less capital expenditures. Management uses operating free cash flow to assist it in comparing liquidity from period to period and to obtain a more comprehensive view of Frontier’s core operations and ability to generate cash flow. Management believes that this non-GAAP measure is useful to investors in evaluating cash available to service debt and pay dividends. This non-GAAP financial measure has certain shortcomings; it does not represent the residual cash flow available for discretionary expenditures, as items such as debt repayments and preferred stock dividends are not deducted in determining such measure. Management compensates for these shortcomings by utilizing this non-GAAP financial measure in conjunction with the comparable GAAP financial measure.

Adjusted operating expenses is defined as operating expenses adjusted to exclude depreciation and amortization, acquisition and integration costs, goodwill impairment charges, certain pension/OPEB expenses, stock-based compensation expense, one-time storm-related and work stoppage costs, and restructuring costs and other charges. Investors have indicated that this non-GAAP measure is useful in evaluating Frontier’s performance.

The information in this press release should be read in conjunction with the financial statements and footnotes contained in Frontier’s documents filed with the U.S. Securities and Exchange Commission.

Conference Call and Webcast

Frontier will host a conference call today at 4:30 P.M. Eastern time. In connection with the conference call and as a convenience to investors, Frontier furnished today, under cover of a Current Report on Form 8-K, additional materials regarding first quarter 2018 results. The conference call will be webcast and may be accessed in the Webcasts & Presentations section of Frontier’s Investor Relations website at www.frontier.com/ir.

A telephonic replay of the conference call will be available from 8:00 P.M. Eastern Time on May 1, 2018, through 8:00 P.M. Eastern Time on May 6, 2018, at 888-203-1112 for callers dialing from the U.S. or Canada, and at 719-457-0820 for those dialing from outside the U.S. or Canada. Use the passcode 2051415 to access the replay. A webcast replay of the call will be available at www.frontier.com/ir.

About Frontier Communications

Frontier Communications Corporation (NASDAQ: FTR) is a leader in providing communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at www.frontier.com.

Forward-Looking Statements

This earnings release contains “forward-looking statements,” related to future, not past, events. Forward-looking statements express management’s expectations regarding Frontier’s future business, financial performance, and financial condition, and contain words such as “expect,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “see,” “may,” “will,” “would,” or “target.” Forward-looking statements by their nature address matters that are, to different degrees, uncertain. For Frontier, particular uncertainties that could cause actual results to be materially different than those expressed in such forward-looking statements include: competition from cable, wireless and


wireline carriers, satellite, and OTT companies, and the risk that Frontier will not respond on a timely or profitable basis; Frontier’s ability to successfully adjust to changes in the communications industry, including the effects of technological changes and competition on its capital expenditures, products and service offerings; Frontier’s ability to implement organizational structure changes; risks related to the operation of Frontier’s properties and ability to retain or attract new customers; Frontier’s ability to realize anticipated cost savings and meet commitments made in connection with the Verizon acquisition; reductions in revenue from voice customers that Frontier cannot offset with increases in revenue from broadband and video subscribers and sales of other products and services; Frontier’s ability to maintain relationships with customers, employees or suppliers; Frontier’s ability to attract/retain key talent; the effects of governmental legislation and regulation on Frontier’s business; the impact of regulatory, investigative and legal proceedings and legal compliance risks; government infrastructure projects that impact capital expenditures; continued reductions in switched access revenue as a result of regulation, competition or technology substitutions; the effects of changes in the availability of federal and state universal service funding or other subsidies to Frontier and its competitors; Frontier’s ability to meet its remaining CAF II broadband buildout obligations on a timely basis; Frontier’s ability to effectively manage service quality and meet mandated service quality metrics; Frontier’s ability to successfully introduce new product offerings; the effects of changes in accounting policies or practices, including potential future impairment charges with respect to intangible assets; Frontier’s ability to effectively manage its operations, operating expenses, capital expenditures, debt service requirements and cash paid for income taxes and liquidity; the effects of changes in both general and local economic conditions in the markets that Frontier serves; the effects of increased medical expenses and pension and postemployment expenses; the effects of changes in income tax rates, tax laws, regulations or rulings, or federal or state tax assessments; Frontier’s ability to successfully renegotiate union contracts; changes in pension plan assumptions, interest rates, discount rates, regulatory rules and/or the value of Frontier’s pension plan assets, which could require Frontier to make increased contributions to its pension plans; adverse changes in the credit markets; adverse changes in the ratings given to Frontier’s debt securities by nationally accredited ratings organizations; the availability and cost of financing in the credit markets; covenants in Frontier’s indentures and credit agreements that may limit Frontier’s operational and financial flexibility as well as its ability to access the capital markets in the future; the effects of state regulatory cash management practices that could limit Frontier’s ability to transfer cash among its subsidiaries or dividend funds up to the parent company; the effects of severe weather events or other natural or man-made disasters, which may increase operating expenses or adversely impact customer revenue; the impact of potential information technology or data security breaches or other disruptions; and the risks and other factors contained in Frontier’s filings with the U.S. Securities and Exchange Commission, including its reports on Forms 10-K and 10-Q. These risks and uncertainties may cause actual future results to be materially different than those expressed in such forward-looking statements. Frontier has no obligation to update or revise these forward-looking statements and does not undertake to do so.

 

INVESTOR CONTACT:      MEDIA CONTACT
Luke Szymczak      Brigid Smith
VP, Investor Relations      AVP, Corporate Communications
(203) 614-5044      (203) 614-5042
luke.szymczak@ftr.com      brigid.smith@ftr.com


Frontier Communications Corporation

Consolidated Financial Data

 

     For the quarter ended  

($ in millions and shares in thousands, except per share amounts)

   March 31, 2018 (1)     December 31, 2017     March 31, 2017  

Statement of Operations Data

      

Revenue

   $ 2,199     $ 2,217     $ 2,356  
  

 

 

   

 

 

   

 

 

 

Operating expenses:

      

Network access expenses

     372       388       411  

Network related expenses

     483       491 (2)      493 (2) 

Selling, general and administrative expenses

     469       456 (2)      542 (2) 

Depreciation and amortization

     505       514       579  

Goodwill impairment

     —         2,078       —    

Acquisition and integration costs

     —         10       2  

Restructuring costs and other charges

     4       27       12  
  

 

 

   

 

 

   

 

 

 

Total operating expenses

     1,833       3,964 (2)      2,039 (2) 
  

 

 

   

 

 

   

 

 

 

Operating income (loss)

     366       (1,747 )(2)      317 (2) 

Investment and other income (loss), net

     8       (3 )(2)      —   (2) 

Pension settlement costs

     —         6       43  

Gain on extinguishment of debt

     33       1       —    

Interest expense

     374       377       388  
  

 

 

   

 

 

   

 

 

 

Income (loss) before income taxes

     33       (2,132     (114

Income tax expense (benefit)

     13       (1,103     (39
  

 

 

   

 

 

   

 

 

 

Net Income (loss)

     20       (1,029     (75

Less: Dividends on preferred stock

     53       53       54  
  

 

 

   

 

 

   

 

 

 

Net loss attributable to Frontier common shareholders

   $ (33   $ (1,082   $ (129
  

 

 

   

 

 

   

 

 

 

Weighted average shares outstanding - basic

     77,416       77,805       77,591  

Weighted average shares outstanding - diluted

     77,416       77,805       77,591  

Basic net loss per common share

   $ (0.44   $ (13.91   $ (1.67
  

 

 

   

 

 

   

 

 

 

Diluted net loss per common share

   $ (0.44   $ (13.91   $ (1.67
  

 

 

   

 

 

   

 

 

 

Other Financial Data:

      

Capital expenditures - Business operations

   $ 297     $ 308     $ 315  

Capital expenditures - Integration activities

   $ —       $ 15     $ 1  

Dividends paid - Common stock

   $ —       $ 47     $ 124  

Dividends paid - Preferred stock

   $ 53     $ 53     $ 54  

 

(1)  We adopted Accounting Standard Update 2014-09, “Revenue from Contracts with Customers (ASC 606)” on January 1, 2018, using the modified retrospective application. This method does not impact the prior periods, which continue to reflect the accounting treatment prior to the adoption of ASC 606. As a result, for items that were affected by our adoption of ASC 606, financial results of periods prior to January 1, 2018 are not comparable to the current period financial results. To provide comparability to our results, we provide a supplemental schedule (see Schedule D) which contains certain financial information on a pre adoption of ASC 606 basis.
(2)  Effective January 1, 2018, Frontier adopted ASU 2017-07, “Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost.” The standard requires certain benefit costs to be reclassified from operating expenses to non-operating expenses. This change in policy was applied using a retrospective approach and accordingly we have reclassified $1 million and $3 million of net operating expenses as non-operating expense for the three months ended December 31, 2017 and March 31, 2017, respectively. Additional pension settlement costs of $6 million and $43 million for the three months ended December 31, 2017 and March 31, 2017, respectively, were reclassified from operating expense to non-operating expense.


Frontier Communications Corporation

Consolidated Financial Data

 

     For the quarter ended  
     March 31, 2018 (1)      December 31, 2017      March 31, 2017  

($ in millions)

                    

Selected Statement of Operations Data

        

Revenue:

        

Data and internet services

   $ 985      $ 939      $ 993 (2) 

Voice services

     702        687        751  

Video services

     280        310        347  

Other

     135        91        68  
  

 

 

    

 

 

    

 

 

 

Customer revenue

     2,102        2,027        2,159 (2) 

Subsidy and other regulatory revenue

     97        190        197  
  

 

 

    

 

 

    

 

 

 

Total revenue

   $ 2,199      $ 2,217      $ 2,356 (2) 
  

 

 

    

 

 

    

 

 

 

Other Financial Data

        

Revenue:

        

Consumer

   $ 1,128      $ 1,086      $ 1,164  

Commercial

     974        941        995 (2) 
  

 

 

    

 

 

    

 

 

 

Customer revenue

     2,102        2,027        2,159 (2) 

Subsidy and other regulatory revenue

     97        190        197  
  

 

 

    

 

 

    

 

 

 

Total revenue

   $ 2,199      $ 2,217      $ 2,356 (2) 
  

 

 

    

 

 

    

 

 

 

 

(1)  We adopted Accounting Standard Update 2014-09, “Revenue from Contracts with Customers (ASC 606)” on January 1, 2018, using the modified retrospective application. This method does not impact the prior periods, which continue to reflect the accounting treatment prior to the adoption of ASC 606. As a result, for items that were affected by our adoption of ASC 606, financial results of periods prior to January 1, 2018 are not comparable to the current period financial results. To provide comparability to our results, we provide a supplemental schedule (see Schedule D) which contains certain financial information on a pre adoption of ASC 606 basis.
(2) Includes revenue from Frontier Secure Strategic Partnerships business, which was sold in May of 2017, of $25 million for the three months ended March 31, 2017.


Frontier Communications Corporation

Consolidated Financial and Operating Data

 

     For the quarter ended  
     March 31, 2018     December 31, 2017     March 31, 2017  

Customers (in thousands)

     4,765       4,850       5,220  

Consumer customer metrics

      

Customers (in thousands)

     4,324       4,397       4,736  

Net customer additions/(losses)

     (74     (89     (155

Average monthly consumer revenue per customer

   $ 86.21 (1)    $ 81.61     $ 80.62  

Customer monthly churn

     1.94     1.98     2.37

Commercial customer metrics

      

Customers (in thousands)

     441       453       484  

Broadband subscriber metrics (in thousands)

      

Broadband subscribers

     3,895       3,938       4,164  

Net subscriber additions/(losses)

     (43     (63     (107

Video (excl. DISH) subscriber metrics (in thousands)

      

Video subscribers

     934       961       1,065  

Net subscriber additions/(losses)

     (28     (20     (80

Video - DISH subscriber metrics (in thousands)

      

DISH subscribers

     227       235       266  

Net subscriber additions/(losses)

     (8     (9     (8

Employees

     22,081       22,736       26,878 (2) 

 

(1)  We adopted Accounting Standard Update 2014-09, “Revenue from Contracts with Customers (ASC 606)” on January 1, 2018, using the modified retrospective application. This method does not impact the prior periods, which continue to reflect the accounting treatment prior to the adoption of ASC 606. As a result, for items that were affected by our adoption of ASC 606, financial results of periods prior to January 1, 2018 are not comparable to the current period financial results. To provide comparability to our results, we provide a supplemental schedule (see Schedule D) which contains certain financial information on a pre adoption of ASC 606 basis.
(2)  At March 31, 2017, we had approximately 1,900 employees from our Frontier Secure Partnerships business, which was sold in May 2017.


Frontier Communications Corporation

Condensed Consolidated Balance Sheet Data

 

($ in millions)

   March 31, 2018      December 31, 2017  

ASSETS

     

Current assets:

     

Cash and cash equivalents

   $ 201      $ 362  

Accounts receivable, net

     778        819  

Other current assets

     223        142  
  

 

 

    

 

 

 

Total current assets

     1,202        1,323  

Property, plant and equipment, net

     14,321        14,377  

Other assets - principally goodwill

     9,155        9,184  
  

 

 

    

 

 

 

Total assets

   $ 24,678      $ 24,884  
  

 

 

    

 

 

 

LIABILITIES AND EQUITY

     

Current liabilities:

     

Long-term debt due within one year

   $ 1,060      $ 656  

Accounts payable and other current liabilities

     1,606        1,852  
  

 

 

    

 

 

 

Total current liabilities

     2,666        2,508  

Deferred income taxes and other liabilities

     3,157        3,132  

Long-term debt

     16,470        16,970  

Equity

     2,385        2,274  
  

 

 

    

 

 

 

Total liabilities and equity

   $ 24,678      $ 24,884  
  

 

 

    

 

 

 


Frontier Communications Corporation

Consolidated Cash Flow Data

 

     For the quarter ended March 31,  

($ in millions)

   2018     2017  

Cash flows provided from (used by) operating activities:

    

Net income (loss)

   $ 20     $ (75

Adjustments to reconcile net loss to net cash provided from (used by) operating activities:

    

Depreciation and amortization

     505       579  

Gain on extinguishment of debt

     (33     —    

Pension settlement costs

     —         43  

Stock-based compensation expense

     4       3  

Amortization of deferred financing costs

     9       9  

Other adjustments

     (9     —    

Deferred income taxes

     12       (41

Change in accounts receivable

     9       105  

Change in accounts payable and other liabilities

     (261     (312

Change in other current assets

     (5     (11
  

 

 

   

 

 

 

Net cash provided from operating activities

     251       300  

Cash flows provided from (used by) investing activities:

    

Capital expenditures - Business operations

     (297     (315

Capital expenditures - Integration activities

     —         (1

Proceeds on sale of assets

     10       70  

Other

     (2     3  
  

 

 

   

 

 

 

Net cash used by investing activities

     (289     (243

Cash flows provided from (used by) financing activities:

    

Proceeds from long-term debt borrowings

     1,600       —    

Long-term debt payments

     (1,627     (38

Financing costs paid

     (26     (6

Premium paid to retire debt

     (16     —    

Dividends paid on common stock

     —         (124

Dividends paid on preferred stock

     (53     (54

Capital lease obligation payments

     (10     (10

Other

     (5     (6
  

 

 

   

 

 

 

Net cash provided used by financing activities

     (137     (238

Decrease in cash, cash equivalents, and restricted cash

     (175     (181

Cash, cash equivalents, and restricted cash at January 1,

     376       522  
  

 

 

   

 

 

 

Cash, cash equivalents, and restricted cash at March 31,

   $ 201     $ 341  
  

 

 

   

 

 

 

Supplemental cash flow information:

    

Cash paid (received) during the period for:

    

Interest

   $ 593     $ 577  

Income tax refunds, net

   $ —       $ (3


SCHEDULE A

Frontier Communications Corporation

Reconciliation of Non-GAAP Financial Measures

 

     For the quarter ended  

($ in millions)

   March 31, 2018     December 31, 2017     March 31, 2017  

EBITDA

      

Net income (loss)

   $ 20     $ (1,029   $ (75

Add back (subtract):

      

Income tax expense (benefit)

     13       (1,103     (39

Interest expense

     374       377       388  

Investment and other (income) loss, net

     (8     3       —    

Pension settlement costs

     —         6       43  

Gain on extinguishment of debt

     (33     (1     —    
  

 

 

   

 

 

   

 

 

 

Operating income (loss)

     366       (1,747     317  

Depreciation and amortization

     505       514       579  
  

 

 

   

 

 

   

 

 

 

EBITDA

     871       (1,233     896  

Add back:

      

Acquisition and integration costs

     —         10       2  

Pension/OPEB expense

     22       20       22  

Restructuring costs and other charges

     4       27       12  

Stock-based compensation expense

     4       4       3  

Storm-related costs

     —         13       —    

Work stoppage costs

     7       —         —    

Goodwill impairment

     —         2,078       —    
  

 

 

   

 

 

   

 

 

 

Adjusted EBITDA

   $ 908     $ 919     $ 935  
  

 

 

   

 

 

   

 

 

 

EBITDA margin

     39.6     -55.6     38.0

Adjusted EBITDA margin

     41.3     41.5     39.7

Free Cash Flow

      

Net cash provided from operating activities

   $ 251     $ 665     $ 300  

Add back (subtract):

      

Capital expenditures - Business operations

     (297     (308     (315

Capital expenditures - Integration

     —         (15     (1
  

 

 

   

 

 

   

 

 

 

Operating free cash flow

   $ (46   $ 342     $ (16
  

 

 

   

 

 

   

 

 

 


SCHEDULE B

Frontier Communications Corporation

Reconciliation of Non-GAAP Financial Measures

 

     For the quarter ended  
     March 31, 2018     December 31, 2017     March 31, 2017  

($ in millions, except per share amounts)

   Net Income
(Loss)
    Basic Earnings
(Loss) Per
Share
    Net Income
(Loss)
    Basic Earnings
(Loss) Per
Share
    Net Income
(Loss)
    Basic Earnings
(Loss) Per
Share
 

Net loss attributable to Frontier common shareholders

   $ (33   $ (0.44   $ (1,082   $ (13.91   $ (129   $ (1.67
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Acquisition and integration costs

     —           10         2    

Restructuring costs and other charges

     4         27         12    

Pension settlement costs

     —           6         43    

Gain on extinguishment of debt

     (33       (1       —      

Goodwill impairment

     —           2,078         —      

Storm-related costs

     —           13         —      

Work stoppage costs

     7         —           —      

Effect of tax reform

     —           (830      

Certain other tax items (1)

     4         8         1    

Income tax effect on above items:

            

Acquisition and integration costs

     —           (3       (1  

Restructuring costs and other charges

     (1       (10       (4  

Pension settlement costs

     —           (2       (15  

Gain on extinguishment of debt

     9         1         —      

Goodwill impairment

     —           (256       —      

Storm-related costs

     —           (5       —      

Work stoppage costs

     (2       —           —      
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
     (12     (0.15     1,036       13.32       38       0.49  

Adjusted net loss attributable to Frontier common shareholders(2)

   $ (45   $ (0.58   $ (46   $ (0.59   $ (91   $ (1.18
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(1) Includes impact arising from federal research and development credits, changes in certain deferred tax balances, state tax law changes, state filing method change, and the net impact of uncertain tax positions.
(2)  Adjusted net income (loss) attributable to Frontier common shareholders may not sum due to rounding.


SCHEDULE C

Frontier Communications Corporation

Reconciliation of Non-GAAP Financial Measures

 

     For the quarter ended  

($ in millions)

   March 31, 2018      December 31, 2017     March 31, 2017  

Adjusted Operating Expenses

                   

Total operating expenses

   $ 1,833      $ 3,964 (1)    $ 2,039 (1) 
  

 

 

    

 

 

   

 

 

 

Subtract:

       

Depreciation and amortization

     505        514       579  

Goodwill impairment

     —          2,078       —    

Acquisition and integration costs

     —          10       2  

Pension/OPEB expense

     22        20 (1)      22 (1) 

Restructuring costs and other charges

     4        27       12  

Stock-based compensation expense

     4        4       3  

Storm-related costs

     —          13       —    

Work stoppage costs

     7        —         —    
  

 

 

    

 

 

   

 

 

 

Adjusted operating expenses

   $ 1,291      $ 1,298     $ 1,421  
  

 

 

    

 

 

   

 

 

 

 

(1)  Effective January 1, 2018, Frontier adopted ASU 2017-07, “Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost.” The standard requires certain benefit costs to be reclassified from operating expenses to non-operating expenses. This change in policy was applied using a retrospective approach and accordingly we have reclassified $1 million and $3 million of net operating expenses as non-operating expense for the three months ended December 31, 2017 and March 31, 2017, respectively. Additional pension settlement costs of $6 million and $43 million for the three months ended December 31, 2017 and March 31, 2017 , respectively, were reclassified from operating expense to non-operating expense.    


SCHEDULE D

Comparability Disclaimer:

We adopted Accounting Standard Update 2014-09, “Revenue from Contracts with Customers (ASC 606)” on January 1, 2018, using the modified retrospective application. This method does not impact the prior periods, which continue to reflect the accounting treatment prior to the adoption of ASC 606. As a result, for items that were affected by our adoption of ASC 606, financial results of periods prior to January 1, 2018 are not comparable to the current period financial results. To provide comparability to our results, we provide the following supplemental schedule which contains certain financial information on a pre adoption of ASC 606 basis.

Frontier Communications Corporation

Consolidated Financial Data

 

     For the three months ended  
     March 31, 2018         

($ in millions)

   As reported      Impact
Adoption of
ASC 606
    Amounts Excluding
Adoption of
ASC 606
     As reported
December 31, 2017
 

Selected Statement of Operations Data

          

Revenue:

          

Data and Internet services

   $ 985      $ (43   $ 942      $ 939  

Voice services

     702        (32     670        687  

Video services

     280        29       309        310  

Other

     135        (50     85        91  
  

 

 

    

 

 

   

 

 

    

 

 

 

Revenue from contracts with customers

     2,102        (96     2,006        2,027  

Subsidy and other regulatory revenue

     97        90       187        190  
  

 

 

    

 

 

   

 

 

    

 

 

 

Total revenue

   $ 2,199      $ (6   $ 2,193      $ 2,217  
  

 

 

    

 

 

   

 

 

    

 

 

 

Other Revenue Data

          

Revenue:

          

Consumer

   $ 1,128      $ (39   $ 1,089      $ 1,086  

Commercial

     974        (57     917        941  
  

 

 

    

 

 

   

 

 

    

 

 

 

Revenue from contracts

          

Revenue from contracts with customers

     2,102        (96     2,006        2,027  

Subsidy and other regulatory revenue

     97        90       187        190  
  

 

 

    

 

 

   

 

 

    

 

 

 

Total revenue

   $ 2,199      $ (6   $ 2,193      $ 2,217  
  

 

 

    

 

 

   

 

 

    

 

 

 

 

     For the three months ended  
     March 31, 2018        

($ in millions)

   As
reported
    Impact of
Adoption of
ASC 606
    Amounts Excluding
Adoption of
ASC 606
    As reported
December 31, 2017
 

Statement of Operations Data

        

Revenue

   $ 2,199     $ (6   $ 2,193     $ 2,217  
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

        

Network access expenses

     372       (3     369       388  

Network related expenses

     483       —         483       491  

Selling, general and administrative expenses

     469       4       473       456  

Depreciation and amortization

     505       —         505       514  

Goodwill impairment

     —         —         —         2,078  

Acquisition and integration costs

     —         —         —         10  

Restructuring costs and other charges

     4       —         4       27  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     1,833       1       1,834       3,964  
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating income (loss)

     366       (7     359       (1,747

Investment and other income (loss), net

     8       —         8       (3

Pension settlement costs

     —         —         —         6  

Gain on extinguishment of debt

     33       —         33       1  

Interest expense

     374       —         374       377  
  

 

 

   

 

 

   

 

 

   

 

 

 

Income (loss) before income taxes

     33       (7     26       (2,132

Income tax expense (benefit)

     13       (1     12       (1,103
  

 

 

   

 

 

   

 

 

   

 

 

 

Net Income (loss)

     20       (6     14       (1,029

Less: Dividends on preferred stock

     53       —         53       53  
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loss attributable to Frontier common shareholders

   $ (33   $ (6   $ (39   $ (1,082
  

 

 

   

 

 

   

 

 

   

 

 

 

Other financial data:

        

Consumer ARPC

   $ 86.21     $ 2.95     $ 83.26     $ 81.61  
EX-99.2

Slide 1

Investor Update First Quarter 2018 | May 1, 2018 Exhibit 99.2


Slide 2

2 Agenda 1 Strategic and Operational Review Daniel McCarthy President & Chief Executive Officer Financial Review Perley McBride Executive Vice President & Chief Financial Officer


Slide 3

Business Update Total Revenue Sequential growth in Consumer revenue Consumer customer churn of 1.94% improved sequentially Consumer ARPC of $86.21 reflects improved product mix and better base management Commercial revenue of $974 million driven by decline in SME and stable carrier/wholesale Commercial customers of 441,000 $2.2B $20M $908M $1.6B $350M Net Income Adjusted EBITDA* of 2nd Lien Secured notes issued Improved maturity profile in annualized cost synergies expected by end of Q2 2018 * Adjusted EBITDA is a non-GAAP measure - see Appendix for its calculation


Slide 4

Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 CTF Broadband and Video Services CTF Gross Adds CTF Net Adds* CTF Churn FiOS® Broadband Video (excl. Dish®) Copper Broadband CTF FiOS® Broadband Churn *Net adds in thousands Positive CTF FiOS® Broadband net adds Three consecutive quarters of normal CTF FiOS gross adds Continued improvement in Copper Broadband net adds Initiatives in place to improve churn


Slide 5

Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Legacy Broadband and Video Services Broadband Video (excl. Dish®) Broadband Churn *Net adds in thousands First sequential improvement in broadband net adds in 5 quarters Broadband churn improved sequentially again in Q1 Focus on underpenetrated opportunities in upgraded areas Legacy Gross Adds Legacy Net Adds* Legacy Churn


Slide 6

Consumer Broadband and Video Services Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Gross Adds Net Adds* Churn *Net adds in thousands Fiber Broadband Video (excl. Dish®) Copper Broadband Consumer Broadband net adds improved sequentially by 19K Positive Fiber Broadband net adds Initiatives in place to improve churn


Slide 7

Operational Improvements Repair Tickets Dispatch Volume Repair Tickets Commitments Met % New Service Orders Commitments Met % New Service Orders to Repair Tickets Ratio Increased Capacity for New Service Orders Better Meeting Customer Expectations More Success in Capturing New Customers Decrease in Repair Tickets © 2018 Frontier Communications Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018


Slide 8

Progress on Initiatives Initiative Status Fiber Markets Strong Progress CTF FiOS – Gross Adds Achieved CTF FiOS – Churn Good Progress; More to Come Copper Markets In Process Legacy – Gross Adds In Process Legacy – Churn Strong Progress Commercial In Process Field Operations Strong Progress Call Center Good Progress; More to Come Customer Technical Support Good Progress; More to Come Self Service In Process Engineering & Network Good Progress; More to Come Cost Optimization Strong Discipline in Place Progress Consumer Good Progress; More to Come ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü


Slide 9

2 Agenda 1 Strategic and Operational Review Daniel McCarthy President & Chief Executive Officer Financial Review Perley McBride Executive Vice President & Chief Financial Officer


Slide 10

Key Financial Highlights ASC 605 ASC 606  ($ in Millions) Q4 2017 Q1 2018 Q1 2018 Total Revenue $2,217 $2,193 $2,199 Customer $2,027 $2,006 $2,102 Regulatory $190 $187 $97 Net Income (Loss) ($1,029) $14 $20 Net Cash provided from Operating Activities $665 $242 $251 Adjusted Operating Expenses* $1,298 $1,292 $1,291 Adjusted EBITDA* $919 $901 $908 Adjusted EBITDA Margin* 41.5% 41.1% 41.3% CapEx (excl. Integration) $308 $288 $297 LTM Operating Free Cash Flow* $662 $632 $632 * Adjusted Operating Expenses, Adjusted EBITDA, Adjusted EBITDA Margin and Operating Free Cash Flow are non-GAAP measures - see Appendix for their calculations Revenue trend improvement continued Solid expense management even with seasonal headwind Adjusted EBITDA margin exceeded 40% target despite expense headwind


Slide 11

Product & Customer Revenue ASC 605 ASC 606  ($ in Millions) Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q1 2018 Data & Internet Services* $968 $959 $956 $939 $942 $985 Voice Services 751 724 702 687 670 702 Video Services 347 329 318 310 309 280 Other 68 79 84 91 85 135 Total Customer Revenue* $2,134 $2,091 $2,060 $2,027 $2,006 $2,102 Consumer $1,164 $1,124 $1,102 $1,086 $1,089 $1,128 Commercial 995 982 958 941 917 974 Commercial Excl. Partnerships* 970 967 958 941 917 974 Total Customer Revenue* $2,134 $2,091 $2,060 $2,027 $2,006 $2,102 Data & Internet services revenue increased sequentially Video services revenue stable sequentially Consumer revenue increased sequentially Continued emphasis on Commercial improvement Carrier/Wholesale revenue stable sequentially SME revenue declined sequentially *Excludes Frontier Secure Strategic Partnerships revenue


Slide 12

605 to 606 Bridge ***Footnote ASC 605 ASC 606  ($ in Millions, except ARPC) Q4 2017 Q1 2018 Q1 2018 Consumer $1,086 $1,089 $1,128 Commercial 941 917 974 Subsidiary and other regulatory revenue 190 187 97 Total Revenue $2,217 $2,193 $2,199 Data & internet services $939 $942 $985 Voice services 687 670 702 Video services 310 309 280 Other 91 85 135 Total Customer Revenue 2,027 2,006 2,102 Subsidiary and other regulatory revenue 190 187 97 Total Revenue $2,217 $2,193 $2,199 Net Income (Loss) ($1,029) $14 $20 Adjusted EBITDA* $919 $901 $908 Adjusted EBITDA Margin* 41.5% 41.1% 41.3% ARPC $81.61 $83.26 $86.21 * Adjusted EBITDA and Adjusted EBITDA Margin are non-GAAP measures - see Appendix for their calculations Changes are not material to total revenue, net income and Adjusted EBITDA Revenue from USF and switched access transitioned from Regulatory to Customer Other changes primarily relate to reallocations of bundle packages and contract acquisition costs


Slide 13

Consumer ARPC ***Footnote 4.6M 4.4M 4.3M 4.5M 4.7M Customers 4.3M 4.9M Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q1 2018 ASC605 ASC606 Churn ARPC Consumer ARPC reflects base management initiatives Solid churn trends continue


Slide 14

Capital Spending Update $297M SPEND $1.0B–$1.15B Q1’18 2018 GUIDANCE Continuing next-generation network investments with the introduction of an SD-WAN product offering and XGS-PON deployments Continuing automation initiatives driven by the PEGA platform to enhance customer care, reduce costs, and enable efficiencies Fixed wireless broadband available for approximately 30k HHs Growth initiatives comprise more than 70% of Q1 2018 capital spending PROJECTS UNDERWAY CapEx Enabled broadband to ~357K locations in CAF II–eligible areas Building FTTH to > 17K rural HHs with NY State funding Frontier is on track with CAF II deployment with three states already exceeding the year-end threshold of 60% broadband coverage of eligible locations as of March 2018 CAF II


Slide 15

Capital Structure Addressed Result January:Amended Credit Facilities to increase financial flexibility March:Issued $1.6B 2nd lien notes due 2026 and repurchased $1.65B 2020 & 2021 senior unsecured notes Cleared runway to 2022 Addressed 2020 and 2021 springing maturities Manageable near-term senior unsecured profile relative to 2018 operating free cash flow guidance of $800M $ in Millions Priority remains execution of operational improvements 2018 2019 2020 2021 2018 Operating FCF Guidance Senior Unsecured Bond Maturities See Appendix for additional information


Slide 16

Operating Free Cash Flow * Operating Free Cash Flow is a non-GAAP measure - see Appendix for its calculation Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Trailing 12 Months Operating Free Cash Flow ($ in Millions)


Slide 17

Guidance * Adjusted EBITDA and Operating free cash flow are non-GAAP measures - see Appendix for their calculations ~$3.6B Adjusted EBITDA* Operating Free Cash Flow* Cash Interest Expense Cash Pension/ OPEB Cash Taxes Capital Expenditures $1.0- $1.15B <$25M ~$150M ~$800M ~$1.5B Guidance for 2018 remains unchanged


Slide 18

Appendix


Slide 19

Safe Harbor Statement Forward-looking Language This presentation contains "forward-looking statements," related to future, not past, events. Forward-looking statements express management’s expectations regarding Frontier’s future business, financial performance, and financial condition, and contain words such as "expect," "anticipate," "intend," "plan," "believe," "seek," "see," "may," "will," "would," or "target." Forward-looking statements by their nature address matters that are, to different degrees, uncertain. For Frontier, particular uncertainties that could cause actual results to be materially different than those expressed in such forward-looking statements include: competition from cable, wireless and wireline carriers, satellite, and OTT companies, and the risk that Frontier will not respond on a timely or profitable basis; Frontier’s ability to successfully adjust to changes in the communications industry, including the effects of technological changes and competition on its capital expenditures, products and service offerings; Frontier’s ability to implement organizational structure changes; risks related to the operation of Frontier’s properties and ability to retain or attract new customers; Frontier’s ability to realize anticipated cost savings and meet commitments made in connection with the Verizon acquisition; reductions in revenue from voice customers that Frontier cannot offset with increases in revenue from broadband and video subscribers and sales of other products and services; Frontier’s ability to maintain relationships with customers, employees or suppliers; Frontier’s ability to attract/retain key talent; the effects of governmental legislation and regulation on Frontier’s business; the impact of regulatory, investigative and legal proceedings and legal compliance risks; government infrastructure projects that impact capital expenditures; continued reductions in switched access revenue as a result of regulation, competition or technology substitutions; the effects of changes in the availability of federal and state universal service funding or other subsidies to Frontier and its competitors; Frontier’s ability to meet its remaining CAF II broadband buildout obligations on a timely basis; Frontier’s ability to effectively manage service quality and meet mandated service quality metrics; Frontier’s ability to successfully introduce new product offerings; the effects of changes in accounting policies or practices, including potential future impairment charges with respect to intangible assets; Frontier’s ability to effectively manage its operations, operating expenses, capital expenditures, debt service requirements and cash paid for income taxes and liquidity; the effects of changes in both general and local economic conditions in the markets that Frontier serves; the effects of increased medical expenses and pension and postemployment expenses; the effects of changes in income tax rates, tax laws, regulations or rulings, or federal or state tax assessments; Frontier’s ability to successfully renegotiate union contracts; changes in pension plan assumptions, interest rates, discount rates, regulatory rules and/or the value of Frontier’s pension plan assets, which could require Frontier to make increased contributions to its pension plans; adverse changes in the credit markets; adverse changes in the ratings given to Frontier’s debt securities by nationally accredited ratings organizations; the availability and cost of financing in the credit markets; covenants in Frontier’s indentures and credit agreements that may limit Frontier’s operational and financial flexibility as well as its ability to access the capital markets in the future; the effects of state regulatory cash management practices that could limit Frontier’s ability to transfer cash among its subsidiaries or dividend funds up to the parent company; the effects of severe weather events or other natural or man-made disasters, which may increase operating expenses or adversely impact customer revenue; the impact of potential information technology or data security breaches or other disruptions; and the risks and other factors contained in Frontier’s filings with the U.S. Securities and Exchange Commission, including its reports on Forms 10-K and 10-Q. These risks and uncertainties may cause actual future results to be materially different than those expressed in such forward-looking statements. Frontier has no obligation to update or revise these forward-looking statements and does not undertake to do so.


Slide 20

Non-GAAP Financial Measures Frontier uses certain non-GAAP financial measures in evaluating its performance, including EBITDA, EBITDA margin, adjusted EBITDA, adjusted EBITDA margin, operating free cash flow, and adjusted operating expenses, each of which is described below. Management uses these non-GAAP financial measures internally to (i) assist in analyzing Frontier's underlying financial performance from period to period, (ii) analyze and evaluate strategic and operational decisions, (iii) establish criteria for compensation decisions, and (iv) assist in the understanding of Frontier's ability to generate cash flow and, as a result, to plan for future capital and operational decisions. Management believes that the presentation of these non-GAAP financial measures provides useful information to investors regarding Frontier’s financial condition and results of operations because these measures, when used in conjunction with related GAAP financial measures (i) provide a more comprehensive view of Frontier’s core operations and ability to generate cash flow, (ii) provide investors with the financial analytical framework upon which management bases financial, operational, compensation, and planning decisions and (iii) present measurements that investors and rating agencies have indicated to management are useful to them in assessing Frontier and its results of operations. A reconciliation of these measures to the most comparable financial measures calculated and presented in accordance with GAAP is included in the accompanying tables. These non-GAAP financial measures are not measures of financial performance or liquidity under GAAP, nor are they alternatives to GAAP measures and they may not be comparable to similarly titled measures of other companies. EBITDA is defined as net income (loss) less income tax expense (benefit), interest expense, investment and other income, pension settlement costs, gains/losses on extinguishment of debt, and depreciation and amortization. EBITDA margin is calculated by dividing EBITDA by total revenue. Adjusted EBITDA is defined as EBITDA, as described above, adjusted to exclude acquisition and integration costs, certain pension/OPEB expenses, restructuring costs and other charges, stock-based compensation expense, goodwill impairment charges, and certain other non-recurring items (e.g., storm-related costs and work stoppage costs). Adjusted EBITDA margin is calculated by dividing adjusted EBITDA by total revenue. Management uses EBITDA, EBITDA margin, adjusted EBITDA and adjusted EBITDA margin to assist it in comparing performance from period to period and as measures of operational performance. Management believes that these non-GAAP measures provide useful information for investors in evaluating Frontier’s operational performance from period to period because they exclude depreciation and amortization expenses related to investments made in prior periods and are determined without regard to capital structure or investment activities. By excluding capital expenditures, debt repayments and dividends, among other factors, these non-GAAP financial measures have certain shortcomings. Management compensates for these shortcomings by utilizing these non-GAAP financial measures in conjunction with the comparable GAAP financial measures. Adjusted net income (loss) attributable to Frontier common shareholders is defined as net income (loss) attributable to Frontier common shareholders and excludes acquisition and integration costs, restructuring costs and other charges, pension settlement costs, goodwill impairment charges, certain income tax items and the income tax effect of these items, and certain non-recurring items (e.g., storm-related costs and work stoppage costs). Adjusting for these items allows investors to better understand and analyze Frontier’s financial performance over the periods presented. Management defines operating free cash flow, a non-GAAP measure, as net cash provided from operating activities less capital expenditures. Management uses operating free cash flow to assist it in comparing liquidity from period to period and to obtain a more comprehensive view of Frontier’s core operations and ability to generate cash flow. Management believes that this non-GAAP measure is useful to investors in evaluating cash available to service debt and pay dividends. This non-GAAP financial measure has certain shortcomings; it does not represent the residual cash flow available for discretionary expenditures, as items such as debt repayments and stock dividends are not deducted in determining such measure. Management compensates for these shortcomings by utilizing this non-GAAP financial measure in conjunction with the comparable GAAP financial measure. Adjusted operating expenses is defined as operating expenses adjusted to exclude depreciation and amortization, acquisition and integration costs, goodwill impairment charges, certain pension/OPEB expenses, stock-based compensation expense, one-time storm-related and work stoppage costs, and restructuring costs and other charges. Investors have indicated that this non-GAAP measure is useful in evaluating Frontier’s performance. The information in this presentation should be read in conjunction with the financial statements and footnotes contained in Frontier’s documents filed with the U.S. Securities and Exchange Commission.


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Debt Maturity Profile 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031+ $4,514 $2,153 $1,603 $1,364 $500 $547 $866 $1,603 $436 $804 $614 $2,703 $14 $50 Unsecured Debt Secured Debt Revolving Credit Facility Debt Maturities as of March 31, 2018 ($ in Millions)


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Non-GAAP Financial Measures For the Quarter Ended  ($ in Millions) March 31, 2018 December 31, 2017 March 31, 2017 Net Income (Loss) $20 ($1,029) ($75) Add back (Subtract): Income Tax Expense (Benefit) 13 (1,103) (39) Interest Expense 374 377 388 Investment and Other (Income) Loss, Net (8) 3 - Pension Settlement Costs - 6 43 Gain on Extinguishment of Debt and Debt Exchanges (33) (1) - Operating Income 366 (1,747) 317 Depreciation and Amortization 505 514 579 EBITDA $871 ($1,233) $896 Add back: Acquisition and Integration Costs - 10 2 Pension/OPEB Expense 22 20 22 Restructuring Costs and Other Charges 4 27 12 Stock-based Compensation Expense 4 4 3 Storm-related Costs - 13 - Work Stoppage Costs 7 - - Goodwill Impairment - 2,078 - Adjusted EBITDA $908 $919 $935 EBITDA Margin 39.6% (55.6%) 38.0% Adjusted EBITDA Margin 41.3% 41.5% 39.7%


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Non-GAAP Financial Measures For the Quarter Ended  ($ in Millions) March 31, 2018 December 31, 2017 March 31, 2017 Total Operating Expenses $1,833 $3,9641 $2,0391 Subtract: Depreciation and Amortization 505 514 579 Goodwill Impairment - 2,078 - Acquisition and Integration Costs - 10 2 Pension/OPEB Expense 22 201 221 Restructuring Costs and Other Charges 4 27 12 Stock-based Compensation Expense 4 4 3 Storm-related Costs - 13 - Work Stoppage Costs 7 - - Adjusted Operating Expenses $1,291 $1,298 $1,421 (1) Effective January 1, 2018, Frontier adopted ASU 2017-07, “Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost.” The standard requires certain benefit costs to be reclassified from operating expenses to non-operating expenses. This change in policy was applied using a retrospective approach and accordingly we have reclassified $1 million and $3 million of net operating expenses as non-operating expense for the three months ended December 31, 2017 and March 31, 2017, respectively. Additional pension settlement costs of $6 million and $43 million for the three months ended December 31, 2017 and March 31, 2017 were reclassified from operating expense to non-operating expense.


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Non-GAAP Financial Measures For the Quarter Ended  ($ in Millions) March 31, 2017 June 30, 2017 Sept. 30, 2017 Dec. 31, 2017 March 31, 2018 Net Cash Provided from Operating Activities $300 $529 $356 $665 $251 Add Back (Subtract): Capital Expenditures – Business Operations (315) (263) (268) (308) (297) Capital Expenditures – Integration (1) (4) (14) (15) - Operating Free Cash Flow ($16) $262 $74 $342 ($46) Trailing Twelve Months Ended  ($ in Millions) March 31, 2017 June 30, 2017 Sept. 30, 2017 Dec. 31, 2017 March 31, 2018 Net Cash Provided from Operating Activities $2,028 $1,864 $1,899 $1,850 $1,801 Add Back (Subtract): Capital Expenditures – Business Operations (1,367) (1,280) (1,145) (1,154) (1,136) Capital Expenditures – Integration (91) (59) (62) (34) (33) Operating Free Cash Flow $570 $525 $692 $662 $632


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Commercial Broadband Services Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Gross Adds Net Adds* Churn *Net adds in thousands Wholesale Broadband Retail Broadband