Frontier Communications Prepares for Hurricane Florence; Offers Storm Preparedness and Safety Tips to Help Customers Be Ready
Frontier’s Emergency Response Center (ERC) is activated and will serve as the nerve center for managing the impacts and aftermath of Hurricane Florence. Steps underway include:
- Double-checking all safety equipment and supplies used by field technicians.
- Planning for the safety and welfare of the company’s operations personnel.
- Placing emergency network supplies throughout company facilities.
- Securing safe parking for Frontier’s fleet of service trucks.
- Ensuring availability of fuel for the fleet and emergency generators throughout the duration of the storm and its aftermath.
- Taking inventory of supplies that will be needed in the aftermath of severe weather to restore the network.
- Ongoing communications throughout the storm.
“The threat of Hurricane Florence means our Business Continuity Plan is
being implemented in preparation for potential impacts from the storm,”
In today’s world of cellphones and quick internet searches, many people
no longer memorize the phone numbers or addresses of important contacts,
like family, insurance agents or local hospitals.
Here are some tips for customers that apply before, during and after a storm:
- Prepare a recovery plan that includes batteries, potable water, a communications plan and charging all wireless devices such as cell phones, laptops and tablet devices while power is still available, for example. Battery-powered portable chargers are another option to provide additional power, when needed.
- Snap photos of important documents like insurance policies, passports, social security cards, deeds and birth certificates. Store the documents in a watertight container. Photos can help if the originals are damaged or destroyed.
Use a cloud service such as
FrontierSecure, which provides 50 GB of data storage, to save contacts and other important data on a secure server in case your phone or tablet is lost or damaged.
- Be sure to record important local contact numbers so you have them handy.
- Forward your home phone calls to your wireless number in case of emergency and/or evacuation.
Customers who rely on cordless phones should consider having a
traditional corded phone that plugs directly into the phone jack on
the wall if necessary.
If commercial power is unavailable, generators and batteries in
Frontier'scentral offices serve as a backup. Phone lines generally have enough power to use a corded phone on the copper network and will still operate; cordless ones will not.
- If commercial power is unavailable, generators and batteries in
While home answering machines do not work without power,
Frontiervoice mail service powered by the network will help families communicate.
For Frontier Communications Corporation