Guiding Principles

Guiding Principles

Our Purpose is to be Guides on the Digital Frontier

We have dug deep to analyze our customers’ needs and how we can best package our services to meet these needs. The world of Internet services is complex. Frontier helps guide customers through the maze that is Internet services.
 

Our Guiding Principles

We are our customers’ champions
  • We always put the customer first.
  • We are compassionate and treat every customer the way we wish to be treated.
  • We will work to make their experience with Frontier as effortless as possible.
  • We are on the customer’s side.
We listen with intent
  • We strive to clearly understand our customers’ needs.
  • We focus on hearing our customers’ needs so we get it right the first time.
We are direct
  • We understand that clearer communication makes everything easier for everyone.
  • We keep the process moving forward by being straightforward.
We earn trust
  • We know our customers have high expectations.
  • We know that listening to our customers earns their trust.
  • We know that speaking clearly earns their trust.
  • We know that reliability creates confidence. Confidence will lead to trust.
  • We earn customers’ trust.